Cancellation & Refund Policy

1. Overview

Anna Creative Web LLC provides digital web design services. Because these services may involve customized design work, project planning, and time spent on individual client requirements, cancellation and refund eligibility depends on the stage of the project and the work already performed.

This policy explains how clients may request cancellation and how refund requests are reviewed.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

2. Cancellation Before Work Begins

Clients may request cancellation before project work has started.

If the cancellation request is approved and no project work has been performed, the client will generally be eligible for a full refund of the amount paid for the canceled service.

If work has already begun, the cancellation will be reviewed under the provisions below.

3. Cancellation After Work Begins

Once project work has started, time and resources may have been allocated to planning, research, design, development, or other project activities.

If a client requests cancellation after work has begun, the refund amount, if any, will be determined based on the work completed, the project stage, and any applicable costs disclosed or agreed upon before the service was purchased.

Any amount retained must be reasonable, supported by the services performed or applicable agreed costs, and consistent with applicable law.

Where a partial refund is appropriate, the refundable amount will be calculated by subtracting the eligible charges from the amount paid.

4. Completed Services and Final Delivery

Once the agreed digital services have been completed and the final deliverables have been provided, the service will generally not be eligible for cancellation or a refund solely because the client changes their mind or no longer wishes to use the deliverables.

However, clients may contact us if the delivered work materially fails to meet the agreed project scope. We will review the circumstances and, where appropriate, discuss corrections, revisions within the agreed scope, or another reasonable resolution.

This provision does not exclude refunds or other remedies required by applicable law.

5. Service Issues and Disputes

If a client believes that the service provided does not correspond to the agreed scope, the client should contact us with a description of the issue and relevant supporting information.

We will review the original project requirements, work performed, and information supplied by the client.

Where appropriate, we may offer corrections, additional work within the agreed scope, a partial refund, or another mutually acceptable resolution.

6. How to Request Cancellation or a Refund

To submit a cancellation or refund request, please email our service team.

Service Support: [email protected]

General Inquiries: [email protected]

Please include the following information where available:

• Client name
• Order or project reference
• Date of purchase
• Description of the service purchased
• Reason for the cancellation or refund request
• Relevant project communications or supporting information

We aim to acknowledge requests within 2 business days. Additional time may be required to review the project status and determine eligibility.

7. Refund Processing

If a refund is approved, it will generally be issued to the original payment method within 3–5 business days after approval.

The time required for the refund to appear in the client’s account may vary depending on the payment provider, card issuer, or financial institution.

If the original payment method is no longer available, we may contact the client to discuss an appropriate alternative consistent with applicable law and payment-provider requirements.

8. Non-Cancellable Work and Legal Exceptions

Customized work that has already been performed may affect cancellation and refund eligibility. However, no provision of this policy is intended to override mandatory legal rights or remedies.

Any special cancellation terms agreed upon in writing for a particular project will apply to the extent permitted by applicable law.

9. Contact Information

For questions regarding this policy, please contact:

Anna Creative Web LLC
44 MORA ST APT3 BOSTON , MA 02124
[email protected]
[email protected]