Privacy Policy
1. Introduction
Anna Creative Web LLC respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, contact us, or purchase our web design services.
By using our website or engaging our services, you acknowledge the practices described in this policy, subject to your rights under applicable law.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
Contact Information: Name, email address, business contact details, and other information you provide when contacting us.
Project Information: Website requirements, design preferences, content, images, branding materials, and project communications.
Transaction Information: Order details, payment status, transaction references, and billing-related information necessary to administer a purchase.
Technical Information: Browser type, device information, IP address, pages visited, and other technical data that may be collected through website hosting, security, or analytics services.
Communications: Information included in emails, support requests, feedback, and other communications with us.
We aim to collect only information reasonably necessary for legitimate business purposes.
3. How We Use Information
We may use personal information to:
- Respond to inquiries and provide customer support.
- Process orders and administer service agreements.
- Plan, perform, and deliver web design services.
- Communicate about project progress, revisions, and completion.
- Process eligible cancellations and refunds.
- Maintain business records and transaction documentation.
- Protect our website, detect misuse, and prevent fraud.
- Comply with legal obligations and enforce applicable agreements.
- Improve our website and service processes where permitted by law.
4. Payment Information
Payments may be processed through third-party payment providers.
These providers may collect and process payment information in accordance with their own privacy policies and security practices. We do not intentionally store full payment card numbers or card verification codes (CVV) on our own systems.
Payment information handled by third-party providers is subject to their applicable terms and security procedures.
5. Cookies and Similar Technologies
Our website or service providers may use cookies and similar technologies to support website functionality, maintain security, remember preferences, or understand website usage.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features.
Where required by law, we will obtain appropriate consent before using non-essential cookies or similar technologies.
6. How We Share Information
We do not sell personal information in exchange for money.
We may disclose relevant information to:
- Payment processors and transaction service providers.
- Website hosting, technical support, and security providers.
- Digital file-sharing or project management providers when needed to perform services.
- Professional advisers and service providers acting on our behalf.
- Government authorities or other parties when required by law or necessary to protect legal rights.
Service providers are expected to handle information appropriately and only for authorized purposes, subject to applicable agreements and legal requirements.
Certain disclosures or data-sharing practices may be considered a sale or sharing under particular privacy laws even when no money is exchanged. Where applicable, we will respect the rights and choices provided by those laws.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure.
No method of electronic storage or transmission is completely secure. Accordingly, we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal obligations.
Order and transaction records may be retained for up to seven years after an order or project is completed where appropriate for accounting, legal, or business recordkeeping purposes. Other information may be retained for a different period depending on its purpose and applicable law.
Information that is no longer required will be securely deleted, anonymized, or otherwise disposed of where reasonably practicable and legally permitted.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Obtain a copy of certain information in a portable format.
- Opt out of certain sales, sharing, or targeted advertising practices where applicable.
- Appeal certain privacy decisions where required by law.
- Not be discriminated against for exercising applicable privacy rights.
To submit a privacy request, contact us using the email addresses listed below. We may need to verify your identity before processing a request.
10. California Privacy Rights
California residents may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).
Where applicable, eligible residents may request access to, correction of, or deletion of personal information, and may opt out of the sale or sharing of personal information as defined by law.
We do not sell personal information for monetary consideration. If our practices fall within the legal definition of selling or sharing personal information, eligible individuals may submit an opt-out request.
To submit a request regarding the sale or sharing of personal information, contact:
We will process eligible requests in accordance with applicable law. Authorized agents may submit requests where permitted, subject to verification requirements.
11. Third-Party Websites
Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
We encourage you to review their privacy policies before providing personal information.
12. Children’s Privacy
Our services are intended for business and general audiences and are not directed toward children under 13. We do not knowingly collect personal information from children under 13 through our website. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to address it.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any revised version will be posted on our website with an updated revision date.
14. Contact Us
For privacy-related questions or requests, please contact:
Anna Creative Web LLC
44 MORA ST APT3 BOSTON , MA 02124
General Inquiries: [email protected]
Service Support: [email protected]