Digital Service Delivery Policy

1. Overview

Anna Creative Web LLC provides digital web design services. Our services are delivered electronically and do not involve the shipment of physical products.

This Digital Service Delivery Policy explains how service orders are confirmed, how projects are initiated, and how completed design work is provided to clients.

2. Order Confirmation

After a client submits an order and completes the required payment, we review the order details and confirm the applicable service scope.

Order confirmation generally takes up to 1 business day. If additional information is needed, we may contact the client before confirming the project schedule.

The project scope, deliverables, revision arrangements, and estimated completion time may vary depending on the service purchased.

3. Project Initiation

Project work generally begins within 1–2 business days after order confirmation and receipt of all required materials, information, and access credentials.

Depending on the project, required materials may include website content, images, branding assets, design preferences, technical requirements, and other information reasonably necessary to perform the service.

Delays in receiving required information may affect the project schedule.

4. Estimated Service Timeline

For a typical web design project, the following timelines may apply:

• Initial design draft: Approximately 3–7 business days after project initiation.
• Revision stage: Approximately 1–3 business days per revision round, depending on the scope of the requested changes.
• Final delivery: Approximately 1–3 business days after the agreed revisions have been completed and approved.

These timeframes are estimates rather than guaranteed deadlines. Actual completion times depend on project complexity, the amount of work involved, client feedback, and the timely provision of required materials.

Any specific delivery deadline agreed upon in writing will take precedence where applicable.

5. Digital Delivery Methods

Depending on the agreed service, deliverables may be provided through one or more of the following methods:

• Electronic delivery of design files or other project materials.
• Online access to completed website pages or design previews.
• Website implementation or updates on an agreed platform.
• Delivery through an agreed digital communication or file-sharing method.

The applicable delivery method will be determined by the nature and scope of the service purchased.

No physical shipment or postal delivery is required.

6. Client Responsibilities

To help projects proceed efficiently, clients are responsible for:

• Providing accurate project information and necessary materials.
• Ensuring they have the right to use supplied images, text, logos, and other content.
• Providing timely feedback and approvals.
• Supplying necessary website access or technical information when required.
• Reviewing deliverables and communicating any issues within a reasonable period.

A delay in client responses or materials may extend the estimated completion date.

7. Review and Revisions

Clients may review deliverables and request revisions in accordance with the scope of their purchased service.

The number of included revisions and the types of changes covered will be determined by the applicable service description or written project agreement.

Requests that substantially change the original project scope may require additional time, a revised quotation, or separate approval before further work begins.

8. Completion and Acceptance

A project is considered delivered when the agreed deliverables have been provided or the contracted website work has been completed and made available to the client.

Clients should review the completed work and promptly notify us of any discrepancies between the delivered work and the agreed project scope.

Acceptance of deliverables does not waive any rights that cannot legally be waived.

9. Delays and Technical Issues

We make reasonable efforts to complete projects within the estimated timeframes. However, delays may occur due to incomplete client materials, changes in project requirements, third-party platform issues, hosting limitations, or other circumstances beyond our reasonable control.

If a material delay occurs, we will make reasonable efforts to communicate relevant updates and discuss an appropriate revised timeline.

10. Contact Us

For questions about project status, digital deliverables, or service completion, please contact:

Anna Creative Web LLC
44 MORA ST APT3 BOSTON , MA 02124
General Inquiries: [email protected]
Service Support: [email protected]